What Customers Say About PuroClean

PuroClean Restoration Services takes pride in elevating the customer experience with respect, professionalism, and sensitivity. Each and every one of our clients deserve our undivided attention to help them through a catastrophic loss and get their lives and businesses back to normal. That’s how we’ve grown our business.

Professional, Prompt, Courteous, Informative, HONEST. Jim made it a point to come out to our house Fri evening to get in before the weekend after we called him that afternoon. He was extremely courteous and very informative. You can tell his only interest is in helping the homeowner. And it was a complimentary first inspection to boot!
— Liz, McKinney, TX

I contacted PuroClean Restoration and they came out the next day. They (Jim Bauer) was very professional and knowledgeable in mold detection. He ran moisture test in various areas and did not find any obvious problems. Since the musty odor was still there, he recommended I get someone else come to take test samples to see where the odor is coming from. I would recommend PuroClean Restoration to anyone needing service. Thanks for your assistance in finding them.
— Robert W., Plano, TX

Thanks so much! Jim made me feel safe and secure with his information and everything he did to help our clean-up.
— Judy R., Allen, TX

We have unfortunately had 4 separate water/mold restoration issues, but I thank my lucky stars for Jim and the guys. They all show genuine concern for your family and property. Jim is thorough and takes the time to explain everything. Sean, Wes, Kent and Giovanni are all very professional and I breathe a sigh of relief every time they walk through the door, knowing they are taking care of us. Puroclean has set the standard by which I measure all other contractors. And quite frankly, no one else has come close to measuring up!
Rebecca S., Frisco, TX

I was completely satisfied and would highly recommend PuroClean.
— Jan C., Dallas, TX

PuroClean was professional, dependable and kept us updated throughout a stressful experience. They exceeded our expectations.
— Teresa C., Dallas, TX

Extremely knowledgable on how to handle the situation. Fast same day service and very honest on how to get things resolved
— Jack G. , Rowlett, TX

They responded immediately and in the evening! Very professional, and courteous; exceeding our expectations in every way.:
— Michelle F., Frisco, TX. Farmers Customer

PROFESSIONAL AND COURTEOUS SERVICE!! Jim was absolutely wonderful by being prompt, courteous, and educating me. I am in sales and I truly believe honesty and authenticity are highly important when choosing a company for the most sensitive areas of your home. PuroClean of Frisco met and exceeded all my expectations. I would definitely recommend this company to everyone!! They have a free evaluation, which is rare in most these companies, and my confidence in this company is great!
— Davila, Frisco, TX

We were really pleased with Jim’s genuine compassion with our situation.
— Sonia A., Mansfield, TX

Mr. Bauer was our restoration specialist. He was professional and courteous. I was pleased with the job he did. I would not hesitate to refer him to anyone needing restoration services.
— Vicky O., McKinney, TX

Words cannot describe how Sean & Wes made a horrible experience bearable. They were professional, kind and very conscientious workers from start to finish. They are a (superb) team and they represented PuroClean as if it were their own company. They paid close attention to detail while analyzing and documenting findings. Both were very focused on the various aspects that their job entails. They always called us in a very timely manner when they would be arriving to our home. They went out of their way to make us feel like we were their only concern, and answered all of our questions in detail. lt was quite intense to see two people with so much adrenaline kick in when needed, to get the job done quickly and correctly, while paying close attention not to damage other property. Plus, they were polite and very pleasant on all our encounters. Sean and Wes are an accurate reflection regarding the great reviews I read on Angie’s List regarding PuroClean. I would highly recommend the company Puroclean based on the performance and professionalism these two gentlemen displayed. In addition, the guick response from Jim Bauer in getting four people out as quickly as possible to help us was deeply appreciated. While Blake and Ryan only came once to our home to help out they were also very efficient, hard working and kind as well. Very impressed with the overall performance and the diversity of equipment that PuroClean used to assure that this project would be done effectively to achieve superior results. With Great Appreciation, Bonnie Belanger February 22, 2013
— Bonnie Belanger, McKinney, TX

Professional & Very Helpful! Mr. Bauer came to my home very promptly to address our water issues. He spent a great deal of time investigating the extent of our water damage, and then gave me our options. He even provided business cards for other professionals who could help us with flooring and other remodeling needs we have. I found him to be very thorough, honest, and extremely helpful. I highly recommend him and his company.
— Liz L., Frisco, TX

PuroClean did a wonderful job on my mold removal & cleaning needs. The owner, Mr Bauer is very professional & explains all the aspects of the cleaning process clearly. The worker who did the job was very gracious & helpful; he answered any questions I had & made certain I was satisfied with his work. I will highly recommend this company to anyone I know who needs similar services. Thanks for having PuroClean as one of your providers!
— Laura A., Garland, TX


Jim came out to our house within 24 hours of our call. He did his assessment and gave many options on how to attack the problem. His his 25+ years in the home building industry was very apparent in his approach and knowledge of my house. He was able to give me multiple contacts on how may be the best fit to make the repairs. I appreciate his professionalism and honesty. I will recommend him to our friends.
— From Google:, Dallas, TX