Technicians Wanted: Must Have…
QUESTION: What Does It Take for a Technician to Work for You at PuroClean Restoration?
ANSWER: Technical training, licensing and certifications are definitely part of the requirements that production team leaders and technicians must have. However there’s another, harder test they must pass to be ready to work for PuroClean Restoration Frisco.
Sensitivity and Compassion
As I am interviewing and selecting employees for our company, we recognize that we’re working in people’s homes, and we’re in places that frankly our customers probably don’t let their friends or even extended family into. For instance if water damage has occurred in a master bedroom or a master bathroom or even the master bedroom closet. We understand that and our technicians and team leaders are trained to be very sensitive to that.
At the end of the day I’m going to hire folks that have a lot of sensitivity and a lot of compassion.
Our professionals are good communicators throughout our project and throughout our time working with our customers. We make certain that we communicate and convey information very clearly and accurately set expectations. We make extra effort to use normal conversational language and stay away from technical terms and discussions that might make someone feel uncomfortable.
Most importantly, in doing it in a way that is sensitive to the damage that has occurred in someone’s home.
At the end of the day, my wife’s name is Cecile, and I don’t hire anyone who won’t pass the “Cecile Test”. Simply put, I wouldn’t let anyone go into a client’s home that I wouldn’t bring into my own home to work with my wife and daughter.
It’s a “I’ll know it when I see it”, type of assessment that makes a huge difference in who we consider hiring, and who we allow into our client’s homes. It’s definitely a very subjective, personal assessment, but I never have to wonder how our professionals will act.
Experienced Professional Restoration
If you have experienced water damage and now need water extraction, we recommend that you contact professionals such as PuroClean Restoration Specialists. When it’s an interior leak, with timely contact, quick response and professional structural drying, we can save almost everything: drywall, wood, carpets and most contents! We will measure the moisture content of materials, monitor and log progress so we know the actual drying time and ensure restoration to the appropriate dry standard. We offer a comprehensive water removal services, including carpet cleaning and restoration as well as mold and mildew removal.